Client Contract & Policies

1. Contract: By agreeing to work with us, the Client agrees to the following terms & conditions.

​2. Communication: Email and text will be our primary means of communication. Email allows multiple employees to see your conversation history, so that everyone is on the same page. It also means that all questions, changes, and information is documented in writing, so there is never communication discrepancies. We respond to most emails within 24 hours, with the exception of the weekends. You are always welcome to call or text, but we are not always able to answer if we are out of the office, at another party, or on another call. You are encouraged to schedule a phone call ahead of time so that we can be sure we are available.

​3. Deposit: A deposit of $75 is required at the time of booking to reserve a date, time, and character(s) for your party (or $200 for events with a total cost more than $500). You have 24 hours from paying your deposit to receive a full refund of your booking deposit if you wish to cancel for any reason. Bookings and deposits are non-refundable after the initial 24-hour period. Payments are made via our booking system Party Pro.

​​​4. Balance: The total invoice balance must be paid, at MINIMUM, 48 hours before your party. It is imperative that your total amount is paid in advance so that Popfetti Princess Parties may have the appropriate time to process your booking. Your performer appreciates tips for a job well done.

​5. Additional Time: The client understands that a timely departure is necessary in order for the performer to safely commute to his or her next event.

​​​6. Smoking: The costumes and property of Popfetti Princess Parties are very valuable and will not be subject to smoke of any kind which can damage the costume/performer. If a guest is seen smoking at your party, the Client is expected to assure that the guest stops immediately.

​​7. Cancellations: If a client chooses to cancel a party due to weather or unforeseen circumstances or illness, the client may reschedule the event for up to a month from the original event date based on availability. Events can be rescheduled once, free of charge, as long as the rescheduling happens at least 7 days in advance of the party. If the client wishes to reschedule less than 7 days before the party (or more than once) then the client will be subject to a 15% rescheduling fee. If the client is canceling/rescheduling the day of the party, a 30% rescheduling fee will be charged. Please have a rain plan for your event.

​8. Activities: All activity options are listed on the website and available upon request. Unless requested for alternative activity options, the Performer(s) will perform the Package Activities listed under your party package. A Performer may alter activities if he/she sees the need during the party.

9. Last minute bookings: Booked 3-7 days prior to event:+$50
Booked 48 hours or less prior to event : +$100

Bookings placed 24 hours or less prior to event may not be accepted based on cast member availability. Keep in mind the 72hr rule and that these parties will have to be paid in full at the time of booking if it fits that criteria under Last Minute Bookings.

10. Changes to Party Start Time: When you book us, we do not need to know your party start time. We need to know the time you are booking the character for. Changes in party start time by request of the Client will be accommodated at the discretion of the booking team and are based on availability. Any changes must be made more than 48 hours from the party date.

​11. Changes to Party Length: Changes in party length by request of the Client will be accommodated at the discretion of the booking team and are based on availability. Any changes must be made greater than 48 hours before the party date.

​12. Location: Proper accommodations will be provided by the Client. If rain occurs and the event has been scheduled outdoors, it is the responsibility of the Client to arrange for an indoor event. Water for each performer should be provided by the Client. For temperatures below 60 degrees, Fahrenheit or above 85 degrees Fahrenheit the party must take place in an indoor venue. Activities may be affected depending on the conditions. Please have an inclement weather plan for your event.

13. Service Area: We generally service up to 2 hours from our headquarters (Longs, SC). Parties within 20 miles of HQ require no travel fee. Parties that more than 21 miles will be subject to a travel fee of $.75 per mile in one direction after the first 20 miles. For parties that are farther than 20 miles from HQ, there is a 1 hour minimum party requirement. Travel is charged per 4 Cast Members. This is subject to change if flight and/or hotel accommodations are required.

14. Travel Fees: Mileage is based from our Popfetti Headquarters at the zip code 29568. Mileage fees are listed below and will be added to your invoice.

• 1-25 miles: $0.00
• 25-35 miles: $15 flat rate
• 35-45 miles: $25 flat rate
• 45-55 miles: $35 flat rate
• 55-65 miles: $45 flat rate
• 65+ miles: please contact us for pricing

​15. Allergies: The client must inform Popfetti Princess Parties of any allergies to food or products such as nail polish, latex, acrylics, temporary tattoos, or face paints prior to the event or party. The client understands that Popfetti Princess Parties are NOT responsible for any injuries or allergic reactions that occur at your event.

​16. Photo Release: Our assistants may take photos at your party and use them as a marketing or promotional tool on our social media pages. website or any other form of advertising (this also includes any photos you post publicly). If you do not want any pictures of your party released, you must specify this in your contract.

17. Pets: All pets, with the exception of service animals, must be contained away from the party area.

​18. Damage: We understand that accidents happen, however, the Client may be held responsible for any damage deemed EXCESSIVE to costumes and property of Popfetti Princess Parties during the Client’s event. The cost to replace/repair damaged/broken costumes or materials will be billed to the Client. Keep in mind that water slides may not be the best thing to have at a princess party. If your event is outdoors and there is water involved, mud may damage the costumes and you will incur a fee.

​19. Discipline and Non-Participation: The Performer is responsible for the flow of the event and activities. The Client is responsible for monitoring disruptive behavior and attending to any child who does not want to participate. If a child or guest at a party is being disruptive past a reasonable point the Performer has permission to change the party activities as needed OR to ask an adult at the party to escort the disruptive behavior away from the activities.

​20. Adults at Event: We ask that the parent(s) or guardian(s) of the birthday child please stay for the duration of the party to attend to the possible needs of the children. Adults are welcome to stay and enjoy the performance, but we ask that onlookers keep the noise level to a minimum so the children do not get distracted and can adequately hear instructions from the Performer.

21. Performer Preference: We do our best to cast every performer as accurately as possible. We will never send you a performer that does not resemble your character or share ethnic features with your character. A Client’s performer request is based on availability of performers and is NEVER guaranteed or promised.

​22. Activities: Popfetti Princess Parties purposefully plans plenty of activities and games so that the performer never runs out of things to do with the children. If the Client has a request for the activity order preference they should make this known at least 48 hours before the party. If no preference is given, it is up to the discretion of the Performer to decide the activity order. All performers are trained to read the room and lead activities in the order they feel best suits the needs of their guests. The performer will do their best to complete all activities, however, if unforeseen circumstances do not allow all activities to be completed they may stay up to 5-minutes past the party end time to complete the activities at no additional cost.

​23. Liability: The Client agrees to hold and keep harmless Popfetti Princess Parties and its performers from any and all property damages and/or bodily injury damage caused by the Client or any/all guests. Popfetti Princess Parties is nor any of its contractors or employees are responsible for any damages that occur to any persons or properties for any client or company.

​24. Safety: Our performers are trained to keep the safety of your guests in mind at all times. If there is ever a situation where the performer(s) or assistant(s) feel unsafe, they may address the issue with the parent/guardian/client. If the issue is not resolved, the performer will leave. We hold the right to leave at any time due to safety concerns. This includes hostile language over texts and phone calls prior to the party. CHILDREN SHOULD NOT BE ALLOWED TO CLIMB, HANG FROM OR KICK A CHARACTER AT ANY TIME. Your character will be escorted out of your party if this happens and activities will not continue.

​​25. Assistant: If your party has a character assistant present, the assistant’s role is to assist the character and NOT to control children/guests.

​​26. Your Event: Party details can always be found on your invoice and will be sent in an email confirmation at least three days prior to your event.

​27. Breach: Any breach in this contract automatically constitutes a cancellation of your party/event and any and all payments made to Popfetti Princess Parties will be forfeited by the client. ​

​28. Our guarantee to you in unforeseen circumstances: In the extremely rare event that the following occurs, we want you to know exactly how we will compensate you:

• Tardiness: We give our performers an extra 30 minutes more driving time than they should need for every event, but unfortunately traffic and other incidents can occur. As we navigate to your party, we ask for your patience and will continue to give you ETA updates as we have them. We will always stay the full length of time that you have booked us for and will give you the following options to help amend the situation.
  • 1 – 30 Minutes Late: We will send your child a special card/note in the mail from their character, as well as a coupon for you.
  • 30 – 60 Minutes Late: We will refund you 10% of the cost of your party. We will also send your child a special card/note in the mail from their character as well as a coupon for you.
  • 60 + Minutes Late: We will give you the option to cancel the party for a full refund and give you a free 30-minute visit at a later date OR we will continue to your party and will refund you 50% of the total amount you paid.
• A character called out: In the extremely unlikely event that we are unable to send the correct character to your party (this happens about 1/2800 parties), we will make it right by offering you the choice of one of the following options:
  • We will give a list of characters available for your party you can choose from instead. In this instance your party will proceed as planned with the new character and the originally scheduled character will send your child a video wishing them a happy birthday as soon as possible, so that you may keep your planned party date.
  • We will give you the option to cancel for a full refund and we will give you a free 30-minute party that can be scheduled at a future date.
  • If an “additional character” is the one who cannot make it we will give you the option to choose someone else in their place OR we will refund you in full for the additional character and send you a video from that character wishing your child a happy birthday as early as possible.